I really hate that my first post in my new group (Woohoo) is going to be me complaining about something, but damn am I pissed!
So... as many of ya'll know. my boyfriend Mick is in Oklahoma for the summer (boo). My b-day was on the 9th & his was on the 12th so he flew home for a few days so we could hang out. I had no idea what to get him then I stumbled on this!

My man is a tattoo freak (he has 18 now) and what better than a Sailor Jerry hoodie? (Sailor Jerry is basicly the father of American tattooing & a god to tattooists)
ok, so, I ordered it on 5/29 from a website that looked very reputible. The money was taken out of my account on 6/1. On the 4th I sent an email inquiring as to the status of my order. And I got this as a response:
"We'll get back with a response to your email within 24 to 48 hours, so just hang
tight."
Then on the 6th I got this:
"Hello,
I'm very sorry, the manufacturer has just told us the the size M revenge hoodies may not be in stock for a few months. We have the L or XL available. If that works for you please let me know."
To which I replied "send me a large ASAP because it is a b-day gift" and then I got this:
"We'll get back with a response to your email within 24 to 48 hours, so just hang
tight"
I didn't hear anything at all from them so I sent another query on the 13th, the day AFTER Mick' b-day and 2 weeks after I placed the order. And, again, I got the brush off email. Sooo I sent a rather terse email on the 18th telling them that I was going to raise a dispute claim with the bank. And, yup, got the same email. I called the number on the site several times during all this crap & got a recording saying "Thanks for calling blah blah blah. if you want to place an order see the website. Leave us a message or send us an email & we'll get back to you."
SOOOO today I called again & left a really harsh message. Then I called the bank & was transfered to the Dispute department... AND WAS ON HOLD FOR 20 MINUTES!!
I never even got a hold of someone! Why oh why is it sooo damn hard to get stuff done? And what the hell happened to customer service?
I'm not really sure what to do other than call the bank again & just wait till I get a hold of someone. If any of ya'll have any suggestions as to how to deal with this ridiculousness, I'd be very greatful.
Ok, now I feel much much better. I promise my next post will be much more cheery Laughing out loud

The company is in Chicago so I may end up call the IL better business bureau or something. & here is their availailty policy posted on the site:
90% of the products we sell at FiveTone are delivered within 3 to 7 business days. On occasion we have to backorder certain items. In this case we will immediately ship the in stock items and notify you by email of any backordered items. All shipping costs associated with your order will be refunded, so shipping will be free (U.S. only).
Available sizes and colors are found in the drop down menu on the product description page.
Because most of our products are hard to find, we may not always have your size or color preference in stock. Please check back often, because we are always getting more cool stuff! If you're interested in a particular item color or size that is not available, please email us and we'll see if we can get it.

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